Overview
Our Core Policies section plays an important role in ensuring that we meet the high standards of service our clients and customers expect, as well as the well-being of our staff and the cleanliness of our medspa clinics. It outlines expectations outlined for service standards, customer service, and the use of phones and the internet in the workplace. This, along with rules regarding food and beverages allowed on premises, helps ensure a pleasant work environment for all involved and meets acceptable health and safety guidelines. The training provided for employees ensures everyone is familiar with these policies to ensure compliance from everyone at the medspa clinic.
Service Standards
We welcome everyone.
We greet everyone with eye contact and a warm smile.
We treat everyone with professionalism.
We include everyone.
We strive to create a red-carpet experience for everyone, including our fellow team members.
We listen to our clients.
We continuously find ways to improve our customer service.
We look for ways to gain more knowledge about our products and services, to better assist our client’s needs.
We take ownership of our client’s experience.
We make every effort to find solutions to meet the needs or our clients and our team members.
We anticipate our client’s needs.
We follow up with our clients to make sure they had a 5-star experience with us.
We find ways to build rapport and stay connected to our clients, so they know we are their lifelong advisors in aging beautifully.
Customer Service
At Beverly Hills Rejuvenation Center, we roll out the red carpet for our clients. Whether it is how we answer the phones, how we greet our clients, or how we ask questions in the treatment rooms, we strive to provide superior service and continuously look for ways to improve upon our clients experience.
SMILE - whether you are on the phone, or in person, welcome our clients with a warm smile
ASK QUESTIONS - be curious about our clients. Ask what brought them in and what their areas of concern are. Ask about their lifestyles and how we can provide treatments to enhance their lifestyles.
WE ENGAGE OUR CLIENTS WHILE THEY ARE WAITING FOR AN APPOINTMENT
FOLLOW UP - make sure their experience was superior
OWNERSHIP - we do not "Pass the Buck". We take ownership and follow through on our promises to clients and to each other.
POSITIVE ATTITUDE - We maintain control of all situations by consistently adhering to a positive outlook.
SOLUTION BASED APPROACH TO PROBLEM SOLVING.
WE SPEAK HIGHLY OF OUR CLIENTS AND TEAM MEMBERS AT ALL TIMES.
